Last updated: 13.12.2025

1. Introduction

These Terms and Conditions (“Terms”) govern the rental of vehicles from Swift (“the Company”). By signing the rental agreement or using our services, you (“the Lessee”) agree to comply with and be bound by these Terms.
 

2. Eligibility and Documentation

• Lessee must be between 18 and 75 years old.
• A valid driver’s license is required; no minimum driving experience is necessary.
• Lessee must provide a government-issued passport.
• Proof of address, valid email, and phone number are required for contact purposes.
• Additional drivers must meet the same eligibility criteria, be registered in the system, and be clearly indicated in the rental agreement as an additional service.

3. Booking Process
 

• The lessee may book a vehicle from Swift Car Rental through multiple channels: via the website, by phone, or by email.
• Upon booking, all vehicle groups available in the fleet will be presented to the lessee. By selecting a specific group, the lessee acknowledges that the vehicle provided will be of a similar type within the chosen group and not necessarily the exact model shown in the pictures.
• When completing the booking process through the website, the lessee submits a booking request, which must be confirmed by a Swift operator.
  • If all vehicles are sold out, the operator reserves the right to decline the lessee’s request.
  • If the selected vehicle group is unavailable, the operator may offer an alternative vehicle, which may incur an additional fee.
     

4. Payment and Deposits

• Rentals must be prepaid or paid at the start of the lessee, as agreed.
• A refundable security deposit will be held on the lessee’s payment card to cover potential damages, fines, or additional charges.
• The deposit amount depends solely on the insurance type selected. It does not vary based on the vehicle category, rental duration, or lessee profile.
• The deposit amount held on the card will be refunded upon vehicle drop-off. In case of any delays, the rental agency is not responsible, as the refund process depends entirely on the lessee’s bank and its processing times.
• According to the regulations of the Central Bank of Armenia, deposit amounts are legally allowed to be held for a maximum of 30 days, after which they will be automatically released back to the customer.
• All payments are non-refundable unless explicitly stated otherwise.
• The Company reserves the right to deny the rental or terminate the agreement if payment fails or identification is invalid or incomplete.
• Accepted payment methods:
  • Cards: ARCA, MasterCard, Visa, UnionPay, American Express.
  • Cash: Accepted in Armenian Dram (AMD).
• Deposits may be paid in AMD, USD, EUR, or RUB.

5. Rental Period, Early Returns, and Late Returns

• The rental period begins and ends at the dates, times, and locations specified in the rental agreement. The pick-up and drop-off dates agreed upon at the time of booking shall remain unchanged, regardless of any delay by the Lessee in collecting the vehicle.
• If the lessee returns the vehicle earlier than scheduled, the return day and the following day will be counted as fully rented and are non-refundable. After these two days, a refund will be issued for any remaining unused days, based on the daily rate specified in the agreement. Additional service fees are non-refundable.
• Returns made within 2 hours after the agreed return time are accepted without additional charges.
• Returns made between 3 to 6 hours late will incur a half-day rental fee.
• Returns exceeding 6 hours late will incur a full-day rental fee.
• Vehicle returns are allowed only during office hours: daily from 09:00 AM to 08:00 PM. Returns outside these hours are not permitted unless specifically agreed upon in advance and may incur additional fees.

6. Vehicle Use and Restrictions

• Vehicles must be used only for lawful purposes and driven only by authorized drivers.
• Smoking is strictly prohibited inside the vehicle.
• Seat belts must be always worn by both driver and passengers.
• Children under 12 years old must travel in an appropriate child safety seat.
• The following are strictly forbidden:
  • Off-road driving
  • Racing or speed testing
  • Towing other vehicles
  • Driving outside permitted geographic zones
  • Re-renting the vehicle
  • Overloading the vehicle with more passengers or cargo than allowed in its registration or specifications.
• Transporting pets may be prohibited or may incur additional cleaning fees.
• Lessee is fully responsible for ensuring the vehicle operates safely and in compliance with all traffic laws.
• The driver is responsible for replacing a damaged tire with the spare tire, and for repairing or purchasing a new one if necessary. The driver is also responsible for refilling the windshield washer fluid.
• The driver must park the vehicle only in designated parking areas.
  • Parking in the city center is not included in the rental fee.
  • The Lessee is fully responsible for police fines if the vehicle is parked in prohibited zones.

7. Fuel Policy

• All vehicles are provided with a full tank of 95 Premium fuel and must be returned with a full tank.
• If the vehicle is returned with less than a full tank, the Lessee will be charged the per-liter amount fixed in the contract for each missing liter, plus administrative fees.

8. Mileage and Usage Limits

• All rental vehicles come with unlimited mileage — there are no daily distance limits.
• There are no additional charges for using paid highways or toll roads.

9. Insurance and Liability

• Basic insurance covering third-party liability is included in the rental price. A refundable deposit of 100,000 AMD is required.
• Full insurance covers all visible damages except for tires, interior, and windshield. It is available for an additional cost. A refundable deposit of 50,000 AMD is required.
• Super insurance covers all damages, including tires, windshield, and interior, with zero deductible.

10. Damage, Accidents, and Reporting

• The Lessee must inspect the vehicle at pickup and report any existing damage before leaving the rental location.
• In case of an accident, the Lessee must not move the vehicle and must remain at the scene until authorities and the rental company arrive, even if the other party is absent.
• All incidents must be documented and resolved on-site.
• If the Lessee moves the vehicle after an accident and returns it with unreported damage, insurance coverage will be voided, and the Lessee will bear full financial responsibility.
• In the event of vehicle theft or loss, if the Lessee left the car key and/or vehicle registration document inside the vehicle, they will be fully liable for the entire value of the car.

11. Cancellation and Amendments

• Cancellations must be made at least 24 to 48 hours before the start of the rental period to avoid penalties (exact timing depends on booking conditions).
• Amendments to rental dates, times, or vehicle types are subject to availability and may incur additional charges.
• No-shows or cancellations made too late may result in the full rental amount being charged.

12. Additional Drivers

• All additional drivers must be registered and meet the rental company’s eligibility criteria.
• A fee will be applied for each additional driver according to the prices specified in the contract.
• No more than 3 additional drivers may be added.
• Any insurance type selected by the Lessee will automatically apply to all registered additional drivers at no extra cost

13. Driver Responsibilities and Conduct

• Lessees and all authorized drivers must comply with all applicable traffic laws and regulations.
• Driving under the influence of alcohol, drugs, extreme fatigue, or any psychological condition impairing driving ability is strictly prohibited.
• Reckless, negligent, or unauthorized use of the vehicle may result in immediate termination of the rental agreement and full liability for any resulting damage.
• Drivers must always lock the vehicle, close all windows and the trunk, activate the alarm system, and never leave keys or vehicle documents inside the car. In case of theft, the Lessee must return the original keys and registration documents.

14. Vehicle Handover and Inspection

• At pickup and return, the Lessee must inspect the vehicle with a company representative and sign a condition report (pickup-return protocol), which is part of the rental agreement.
• All existing damage must be documented in the protocol. Any new damage not recorded at return will be considered Lessee’s responsibility.
• If the Lessee loses the vehicle registration card, license plate, airport parking coupon, key, or any provided device (e.g. charger, phone holder...), compensation will be required.

15. Privacy and Data Protection

• Personal data collected during the rental process will be used exclusively for rental operations, legal compliance, and customer support.
• All data is securely stored and handled in accordance with applicable privacy and data protection laws. 

16. Governing Law and Dispute Resolution

• This Agreement is governed by the laws of the Republic of Armenia.
• Any disputes arising from this Agreement shall be resolved in the courts of Yerevan, unless otherwise mutually agreed by the parties.

17. Additional Charges and Fees

• Lessees are responsible for all traffic violations, tolls, parking fines, and other penalties incurred during rental.
• The rental agency is responsible for processing fines during the rental period and will issue fines based on the rental agreement. Subsequently, the government authority responsible will prepare a letter and send it to Lessee's registered address.
• Fees apply for cleaning if the vehicle is returned excessively dirty inside or outside. Additionally, the Lessee will be charged for dry cleaning if the baby seat or car interior requires special cleaning due to dirt or oil stains.

18. One-way Rentals

• One-way rentals are available within Armenia and Georgia. Charges vary depending on the pick-up / drop-off locations.
• Crossing the border from Armenia to Georgia requires prior written permission and an authorization document. An additional fee, as specified in the rental agreement, will apply.
• Pick-up and drop-off services are available at Yerevan, Gyumri, Kutaisi, and Tbilisi Airports.

19. Roadside Assistance

• Standard roadside assistance is included in the rental.
• In case of breakdown or accident, contact support at +374 55 226699.
• Services such as tire change, jump start, fuel delivery, key loss, or unlocking are available for an additional fee according to the agency’s price list.
• Outside Yerevan, a fee of AMD 300/km applies, calculated from the Yerevan or Tbilisi office.
• Roadside assistance is available 24/7 within and outside Armenia.

20. Vehicle Replacement

• If the vehicle becomes undrivable due to an accident, a replacement vehicle may be provided upon request.
• For standard insurance holders, a new deposit must be blocked on the customer’s card for the replacement vehicle.

21. Confirmation of Terms

• By confirming the booking, the Lessee agrees to all terms and conditions. 
• Lack of awareness does not release the Lessee from responsibilities after the rental period ends.  

22. Termination of Rental Agreement

• The Company reserves the right to terminate the rental agreement immediately if any terms are violated.
  In such cases, Lessee must return the vehicle without delay  

23. Miscellaneous

• Subleasing or lending the vehicle to third parties is strictly prohibited.
• The Company is not liable for any personal belongings left in the vehicle.
• Any amendments to this Agreement must be made in writing and signed by both parties

Contact Information:
Swift Car Rental
Phone: +374 55 226699
Email: info@swift.rent
Office Address: A. Spendiaryan 5 street, Yerevan, Armenia